Installation and Training

A company representative will do a needs assessment with you and determine an implementation plan that includes specifics about training.   Once the plan is agreed upon, a tech support representative from Carolinas Document Imaging will come to your office for installation and training.  Plan on this taking from one day to one week depending on the complexity of your environment and the degree of training you need. Some situations may require off-site remote access to install the software and some clients prefer webinar training to on-site training.  Training strategies and styles can vary greatly based on the system purchased and the user level of competency with regards to software applications.  We can be flexible and customize an installation and training schedule to meet the needs of a busy workplace and we strive to ensure that the transition goes as smooth as possible. 

Support

Carolinas Document Imaging offers 9-5 (EST) tech support and this is included with the software monthly maintenance fee.  Most cases can be resolved within minutes over the phone but oftentimes remote access is required.  Also included with your monthly maintenance fee is software upgrade assurance which gives you the ability to upgrade to the latest version software without having to buy new licenses.  In our ASP hosted model, upgrade assurance and tech support are all bundled in with the monthly rate.   

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